Delivery and Returns

Delivery & Returns


Shipping methods and costs

Please see below the shipping costs:

Important delivery information

In light of the current situation and following government advice, we have temporarily closed our store.  Due to this,  we will aim to dispatch all online orders in 3-5 working days.

We aim to dispatch all orders received on a weekday within 24 hours with the exception of sale periods where this may take up to 48 hours.  Orders received over a weekend or on a UK Bank Holiday will be dispatched within 24 hours from the first following weekday.  Estimated delivery times are to be used as a guide only and commence from the date of dispatch.  We are not responsible for any delays or additional charges caused by destination customs clearance processes. All orders require a signature upon receipt.  We are unable to redirect orders once items have been dispatched. 

Due to new regulations on shipments going to Russia you must provide both an email address and mobile telephone number when placing your order.  Once we have shipped your order you will be contacted by a clearance broker on behalf of our courier UPS who will begin the clearance process. 

Returns:

 

RETURN POLICY

Last updated 16th May, 2020

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, in it’s original packing with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging with the return form provided, and mail your return to the following address:

Wigmore Sports Ltd

Attn: Web Returns

39 Wigmore Street

London, W1U 1PD

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned or exchanged:

  •     Underwear
  •     Bras
  •     Rackets which have been customised

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        For rackets that have been strung or gripped, the cost of the strings/grips will not be refunded.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

02074867761

sales@wigmoresports.co.uk